AT-VIRTUAL Project

AT-VIRTUAL brings a free self-diagnosis online tool to Maritime Safety Training Centres to determine their digitalization maturity level. With this tool, they will be able to analyse the current and potential degree of digitalization of the set of processes in different areas.

This diagnosis on the technology used in your Center has been made exclusively for informative purposes for its assessment and does not contain recommendations or explicit advice.

A digital survey will be provided. All questions must be answered, so the diagnostic can be performed. Keep in mind that you can only choose one answer per question. Please choose the answer that is closest to how things are done in your organization.

If you are not able to provide an answer to all the questions at once, you can download a PDF version of the survey.

It allows you to collect all the necessary information and come back to proceed with the diagnosis.

Please provide the identification of your organization.

Name of MSTC

VAT Number

Region/City

Country

Contact Person

Email

Number of employees

Privacy Policy

1. Introduction
This Privacy Policy informs about the data we collect, why we collect it, how we treat it, to where it can be transferred and how you can update and delete some of said data. Our services, processes and communication systems aim to ensure the highest possible degree of compliance with the REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation or GDPR).
This Privacy Policy covers all data subjects located in a country in the European Economic Area (which includes the European Union) or in any included other country or territory (collectively referred to as the European Region).

2. Controllers
The controllers for the processing of the data collected are:
• Centro Europeo de Empresas e Innovación del Principado de Asturias, established in Technology Park of Asturias, CEEI Asturias Building, 33428 Llanera, Asturias Spain.
• Laval Mayenne Technopole, established in 6 Rue Leonard de Vinci, CS 20119, 53001, Laval Cedex, France.
• Instituto Pedro Nunes, established in Rua Pedro Nunes 3030-199 Coímbra, Portugal.
• South West Business and Technology Centre Ltd., established in NSC Campus, Mahon, Cork, Ireland.
• Sociedad de Salvamento y Seguridad Marítima (Centro de Formación Jovellanos), established in Camín del Centro de Salvamento 279, 33393 Gijón, Asturias, Spain.
• Cork Institute of Technology (National Maritime College of Ireland), established in National Maritime College of Ireland, Riganskiddy, Co. Cork P43XV65, Ireland.
• Fundación Tecnalia Research and Innovation (ICT Division), established in Parque Científico y Tecnológico de Gipuzkoa, Mikeletegi Pasealekya, 2, E-20009 Donostia – San Sebastián (Gipuzkoa), Spain.
(hereinafter referred to as “we”).
We hereby inform you that we will process your data in accordance with applicable laws and regulations and in full respect of your rights and, in particular, your privacy and your previous consent for your personal data processing.

3. Data Collection
We collect data about yourself and/or concerning you at the following moments when you use the AT-VIRTUAL Platform:
1. When you send a message through our contact form (‘Contact us’) in the project platform.
2. When you submit the responses to the self-diagnosis online tool for Maritime Safety Training Centres (‘MSTC Diagnosis Tool’) through the project platform.
3. When you subscribe to the project newsletter through the project platform.
4. When you leave a comment and/or write an article on the project platform, if and when this option is available.
5. When you apply to an open call and send the information required.
6. When you visit and browse our platform if you accept the cookies.

3.1. Sending of messages by contact form
You do not need to be registered in the platform to contact us. Whenever you contact us through the contact form, the following data are collected: email address, name, topic of the contact and the message you are sending. We usually store the emails we receive for archive purposes and later contacts.
3.2. Submitting the responses to the self-diagnosis online tool
When you fill in and submit the self-diagnosis online tool for Maritime Safety Training Centres (‘MSTC Diagnosis Tool’) through the project platform, we collect a series of data in order to determine the digitalization status of your organization, which we store and process in order to make analysis to be exclusively used for the purposes of the project (analysis of the organization digitalization status, as well as research on the digitalization status of the Atlantic Area).
3.3. Subscription to newsletter
When you subscribe to the newsletter of the project, we ask that you provide your email address and your name.
3.4. Comments and articles
When you leave a comment on the platform or post an article (when these options are available), the data in the comments/article form as well as the IP address and browser user agent are saved to help with the detection of spam. Generally, the data in the comment form are: email address, name, date and content of the comment.
3.5. Applying to open calls
When you fill in all the templates, send the documents and submit the information for applying to an open call through the project platform, we collect a series of data in order to be able to assess the compliance with the requirements of the call as well as to assess the quality of your proposal with regard to the challenges proposed. We store and process that information in order to exclusively rank the best proposals submitted, select the most appropriate one, and, in agreement with the applicants, disseminate best practices on digitalization solutions for the maritime and safety sector in the Atlantic Area.
3.6. Visiting and use of the platform
Information is collected every time you visit the platform. This collected information is described and explained in the section on the use of cookies.

4. Purposes and grounds for personal data processing
Your personal data will be processed with the following purposes:
• To analyse the level of digitalization of Maritime and Safety Training Centres in the Atlantic Area.
• To provide you with our services (site navigation, newsletter, contact form, etc.).
• To perform scientific research.
• To protect and improve our services and develop new ones.
• To protect the technical functioning of our system.
• To comply with reporting and auditing obligations of the AT-VIRTUAL Project near the financing authorities.
• To fulfil other legal obligations and/or comply with orders from public authorities, including the judicial authorities.
• To process and diffuse statistics, graphic representations and research but only in aggregate and anonymous form.

5. Processing methods
Your data will be:
• Collected electronically.
• Stored in digital format on the server in our availability.
• Protected from risk of destruction, modification, deletion and unauthorized access with efficient physical, logical and organizational security measures.
• Further processed, also in paper format, to the extent and within the time strictly necessary to give effect to the purposes outlined above.

6. Communication to third parties
We may:
• Communicate your data to third parties who work with us and deal with phases of the processes necessary for the proper performance of our activities solely for the purposes indicated above who, if necessary, will be assigned to such processing (and then they will become subcontractors for the processing of your data).
• Communicate and diffuse your data, but only in anonymous and aggregate form, for the purposes indicated above.
• Communicate your data to third parties to comply with reporting and auditing obligations of the AT-VIRTUAL Project and any other legal obligations or, to comply with orders from public authorities, including the judicial authorities, to reply to complaints that the contents you disseminated using our services violate third party rights, or to protect ours rights or third parties under law and / or in accordance with the terms of service.

7. Third party services
We use the following services to process your data.
• MailChimp:
Email address management and message sending service provided by The Rocket Science Group, LLC. (with servers located in the United States) that allows us to manage the contact form. It also allows The Rocket Science Group, LLC. to collect, store and process your email and related usage data in accordance with the terms of its Privacy Policy (https://mailchimp.com/legal/privacy).
• Like button and Facebook social widgets:
Interaction services with the Facebook social network provided by Facebook Inc. (with servers located in the United States) that use cookies and allow us to make you share your content on the same social network. They also allow Facebook Inc. to collect, store and process usage data of the services under the terms of its Terms of service (https://www.facebook.com/legal/terms) and Privacy Policy (https://www.facebook.com/privacy/explanation).
• Tweet button and Twitter social widgets:
Interaction services with the Twitter social network provided by Twitter Inc. (with servers located in the United States) that use cookies and allow us to make you share your content on the same social network. They also allow Twitter Inc. to collect, store and process usage data of the services under the terms of its terms of service (https://twitter.com/tos) and Privacy Policy (https://twitter.com/privacy).
• LinkedIn button and LinkedIn social widgets:
Interaction services with the LinkedIn social network provided by LinkedIn Corporation (with servers located in the United States) that use cookies and allow us to make you share your content on the same social network. They also LinkedIn Corporation to collect, store and process usage data of the services under the terms of its terms of service (https://www.linkedin.com/legal/l/service-terms) and Privacy Policy (https://www.linkedin.com/legal/privacy-policy).

8. Use of Cookies
The AT-Virtual platform uses cookies to identify information about your session use and personalization of your browser each time you visit. A cookie is a small data file that is stored by the browser when you access the platform.
Many Internet sites and servers use cookies. Many cookies contain a cookie ID, which is a unique identifier of the cookie. It consists of a character string through which Internet pages and servers can be assigned to the specific Internet browser in which the cookie was stored. This allows visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers which contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.
Through the use of cookies, the AT-Virtual consortium can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.
By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to use AT-Virtual website. The website user who uses cookies, e.g., does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

9. Data retention period
Your personal data will be kept for the minimum period of time necessary for the purposes described above in 4. and/or for compliance with legal obligations.
The minimum time required is the duration of the project (three years) plus an additional one year. Thus, AT-Virtual will keep your data for four years. After this period, your data will be deleted from the database.

10. Your rights
At any time, you can request:
1. Right to Access - to request confirmation of whether we process personal data relating to you, and if so, to request a copy of that personal data;
2. Right to Rectification - to request that we rectify or update any personal data that is inaccurate, incomplete or outdated;
3. Right to Erasure - to request that we erase your personal data in certain circumstances, such as where we collected personal data on the basis of your consent and you withdraw your consent. This obligation shall, in every case, be compliant with any data retention mandatory obligations to be observed by the data controllers identified above in 2;
4. Right to Restriction of Processing - to request that we restrict the use of your personal data in certain circumstances, such as while we consider another request that you have submitted, for example a request that we update your personal data;
5. Right to Withdraw Consent - where you have given us consent to process your personal data, to withdraw your consent; and
6. Right to Data Portability - to request that we provide a copy of your personal data to you in a structured, commonly used and machine-readable format in certain circumstances.

To exercise your rights, please contact us through the following e-mail: info@at-virtual.eu. Your requests will be treated with care, so that we can ensure the effectiveness of your rights. You will be asked to prove your identity, so to ensure that personal data are shared only with the owner.
Please note that, in certain cases and in accordance with applicable law, your request may not be satisfied immediately or in full.
In all cases, you will be informed of the measures taken, within 30 days from the time the request is made.

11. Clarifications or doubts
If you have any questions regarding this policy or other privacy issues, or if you wish to exercise any of your rights, please contact us at: info@at-virtual.eu.

I agree with the privacy policy

1. Processes : 1.1 Strategic Question 1 of 47

What extent is your organization's strategy aligned to digital transformation?

Our organization doesn't have a definite strategy

A digital transformation plan is being developed with the participation of all the staff of the training center

There is a strategic plan together with an ict project of the center (infrastructure and equipment, services and resources software, training, human resources, digital content, communication and management processes, teaching processes, etc.)

Annual plan articulated around the center's ict project, with defined indicators and annual objectives

1. Processes : 1.1 Strategic Question 2 of 47

What is the level of implementation of the principles of digital transformation in your organization?

These principles work at the computer systems department level

These principles work at the training level of management and computer systems

These principles work at the training level of all relevant positions in the organization

The entire staff has internalized the principles of digital transformation through training actions and projects development

1. Processes : 1.1 Strategic Question 3 of 47

What has been your organization's level of investment in technological solutions over the last few years?

At the administrative level (office tools, management applications, renewals...)

Implementation of integral management solutions type crm, erp...

Investments in software/hardware of simulations and simulators...

Development of projects based on iot, big data, artificial intelligence, augmented reality...

1. Processes : 1.1 Strategic Question 4 of 47

How is the innovation management and knowledge managament carried out?

Through the department or area meetings, our organization lacks the digital system set

The creation of ideas and suggestions are recorded digitally and there is manual follow-up by the responsible staff.

Through a management system shared with employees, technological surveillance systems...

Through sharing knowledge management system with workers, customers and suppliers, that's to say collaborative platforms

1. Processes : 1.1 Strategic Question 5 of 47

What actions do you take aimed at early detection of market trends or new business opportunities? do you perform market analysis?

We do some one-time analysis

We carry out continuous and procedural analyses (technological surveillance)

By means of business intelligence applications, data mining automated and continuous

We use big data analytic technology, predictive analytics,...

1. Processes : 1.2. Management Question 6 of 47

How is the management and economic planning of the center carried out?

Through a computer application.

By means of a software tool specialized in management

Via multi-process interconnected systems

Through contrasts and analysis of deviations with simulation, planning and indicators in real time

1. Processes : 1.2. Management Question 7 of 47

How is the teaching schedule in training managed in your organisation?

The schedule management is planned and checked manually by a manager or person in charge

By means of a shared and semi-automatic platform for planning schedules, with a supervisor

Through planning and resources parallel systems and non-interconnected

Through an intelligent schedule management system that reflects staff's availability and infrastructural needs in real-time

1. Processes : 1.2. Management Question 8 of 47

How is the staff/employees information managed in your organisations?

Through separate systems with manual entry of data

Payroll send via email, person in charge introduces or validates the information before sending

By means of production system and human resources system that they are not connected. employee portal used to view payroll, make time parts, or record absences.

Through employee portal with self-service and connected with production data. single or interconnected system.

1. Processes : 1.2. Management Question 9 of 47

How is the facility space and resources management carried out?

The management of the reservation of physical spaces and resources is done by filling in a template document that is available in digital format

The management of the reserve of physical spaces and resources is done through a computer application with manual monitoring

The management of the reservation of physical spaces and resources is done through a remote and real-time computer application

Through an intelligent schedule management system with people's availability and real-time facilities needs

1. Processes : 1.2. Management Question 10 of 47

How is the work control of the maintenance actions carried out and its analysis?

There is no record of the operations and tasks performed

By means of a manual record of specific variables (non-centralized) in the system (in an excel or similar application) for corrective maintenance checks

Through automated registration in a centralized management program for historic data and contributes to predictive maintenance

Through automatic registration in the system at the task level (traceability) with intelligent analysis of the operation looking for patterns for predictive analysis. predictive maintenance in real time. (prognosis)

1. Processes : 1.2. Management Question 11 of 47

What use is given to the information of the data collected in the different sensors / devices that people carry in the provision of services?

The data collected are used only on an informational level

The data collected are used manually to make a choice about the provision of the service

The data collected are worked automatically to make a choice about the provision of the service

The data collected are worked automatically to make a choice about the provision of the service including big data for the improvement of the process

1. Processes : 1.2. Management Question 12 of 47

How are academic performance records (academic transcript) generated?

The academic performance records are not generated

There is a computer application or database from which the student's academic records are generated.

Teachers carry out the administrative and academic management of the training center (enrollment, student cards and absences, and students reports) through a web application

The training center's administrative and academic management computer application (enrollment, notes and absences, and records) allows students access online to academic data

1. Processes : 1.2. Management Question 13 of 47

How is the order application that you use with your providers? how do you manage your supplier information?

Through office tools (phone, mail....) from the purchasing department

Through an erp software

Through a provider-connected systems (intranet)

Through interconnected systems, automatically when detecting a need for raw material or a spare part

1. Processes : 1.2. Management Question 14 of 47

How do you manage your customer information and opportunities?

Through office tools: excel sheets, access...

Through an erp, a crm

Through a system which is integrating customer data with partners

Through a constant access to information about your customers on the web and other sources

1. Processes : 1.2. Management Question 15 of 47

How are enabling technologies taken into account in the training of trainers? is there a training plan for the digital competences of teachers?

The enabling technologies are not taken into account.

Through a training plan with refresher courses requested by staff

Through a versatility matrix involving the entire staff in the training process. there is a document establishing the competences of teaching staff, and which provides guidance for the development of the annual training plan.

Through the actions raised in the previous answer and also working with the training centers and companies in the design of the curriculum training

1. Processes : 1.2. Management Question 16 of 47

What level of integration of the tools and systems of administration and management does your training center have?

The different tools and systems used are independent. scanned documents in folders

An erp system with manual, visual review is available,...

Full integration of erp and human resources, materials, financial and communication economic management. local and remote access

Total integration in an automated and intelligent way (gives notices, business intelegence....)

2. Service Capability Question 17 of 47

What type of training does the center offer?

A training face-to-face /online (same for a group of people performing the same tasks)

Theoretical with support of multimedia material (videos, photos), with access to a repository with learning pills, mobile training, self-service according to level.

Theoretical-practical courses in real environments and with the support of visualization systems

Theoretical-practical learning supported by total immersion simulators. (immersive reality), m-learning platform, providing more information and learning about errors or situations of danger. with gamification tools.

2. Service Capability Question 18 of 47

Are virtual learning environments (multimedia resources, web environments ...) used in the training processes?

There are no virtual learning environments

Some training actions have developed some didactic unit with activities within the virtual learning environment. (blogs, wikis, webquest. webinars...)

Most training services have developed some didactic units with activities within the virtual learning environment. (blogs, wikis, webquest. webinars..)

There is a virtual interactive community and co-creation of teaching materials among advocates, students and startapps

2. Service Capability Question 19 of 47

How do the students receive support during their training process to do exercises or assimilate concepts?

By means of theoretical training and static documentation only. task description in navigable digital documents based on a query system

Through a task description in dynamic documents with contextual presentation based on student profile/levels

By means of contextual data based on connected sensors and student profile

Through a presentation of key data of the task graphically in augmented reality

2. Service Capability Question 20 of 47

How is the programming of the different courses developed? which are the tools used?

Through analogical documents and traditional classrooms

By means of a digital format held in a repository.

Through documents accessible from an open and interactive platform, student chats, visual supports..

Through the tools raised the above answer plus individual learning simulators.....

2. Service Capability Question 21 of 47

How are resources /educational material digitized and identified?

Through a folder infrastructure for digital resources categorized by educational levels for teachers and students

Giving access to educational digital resources from all spaces dedicated to teaching

By means of a virtual environment of collaborative work of teachers of digital educational content for teachers

Through the use of content repository to host educational digital resources for teachers and students. there is a virtual community with digital documentation sharing

2. Service Capability Question 22 of 47

Do you have any sensors to know the reactions of students in performing an exercise? ex: wearables in people, temperature sensors....

We do not use sensors

We only use environment sensors only with standard reaction alarms

We use environment off-line sensors plus wearables in people with custom alarms

We carry out analysis with remote and online contralated wearables; biometric sensors with variable settings. human factor. sensors in clothing,..

2. Service Capability Question 23 of 47

In the case of using sensors, do you collect, store and analyze student data in your practices?

It is not managed

The student data are collected and saved but not analyzed

Biometric monitoring is available and is analyzed manually

All the student data are analyzed automatically looking for patterns of behavior

2. Service Capability Question 24 of 47

How does each teacher prepare the teaching memory of the course?

Less than 50% of teachers prepare the memory of their course and/or area in digital format

At least 50% of teachers prepare the memory of their course and/or area in digital format

At least 75% of teachers prepare memory in a standardized and accessible format

All teachers elaborate the memory in a standardized and accessible and collaborative format for the whole center

2. Service Capability Question 25 of 47

How are the reports and report cards of each student produced?

Only in digital format and with a manual send from the center (mail or paper)

The reports are manually introduced to a platform that the student accesses on time

They are manually introduced to a web application accessible to the user from any computer at any time where it finds more information and can interact

Different continuous evaluation variables are automatically collected. you can access a web application or app where you can find more information and interact

3. Infrastructure : 3.1. Digital Infrastructure Question 26 of 47

Is ict infrastructure inventoried? ex: computers, mobile devices, simulators, servers..

There is no full digital inventory

The center collects in digital format only critical resources (barcode, rfid cards...)

The center has digitally identified all resources

The center has digitally identified all resources, sensorized and connected to know its location or status

3. Infrastructure : 3.1. Digital Infrastructure Question 27 of 47

How does your organisation update and maintain ict systems?

Through solving problems face-to-faceand in a corrective way

By means of a preventive procedure for updating and maintaining the systems apart from the corrective way

Through a maintenance corrective, preventive and data collection to work on a predictive future

There is predictive and individualized maintenance of each ict system (software and hardware) with intelligent big data-time real analysis tools, based on external data. generation of proactive maintenance plans

3. Infrastructure : 3.1. Digital Infrastructure Question 28 of 47

What type of support do the maintenance operator have in the execution or supervision of her/his task?

The support is coming from a task description in navigable static documents based on a consultation system

Help is based in a task description in dynamic documents with contextual presentation according to the operator's profile

The support is based in the presentation of contextual data based on connected sensors and user profile

The technical support is through a graphical presentation of key data in augmented reality, or expert support with on-line teleassistance with traceability.

3. Infrastructure : 3.1. Digital Infrastructure Question 29 of 47

What type of devices do teachers use in training?

Teachers use analogical devices, provided with specific spaces to teaching (computer or mobile device, projector, screen, printer).

Each teacher is provided with mobile devices with cloud access to the information

Training center is provided with ict classroom, vr simulators, friendly and multimodal interfaces (glasses, voice, haptics, touchscreens, gestures, ra...)

The center counts with personalized sensor technology, custom human factor aspects

3. Infrastructure : 3.1. Digital Infrastructure Question 30 of 47

How do the internal communication systems for the employees of the center work?

By means of office tools (phone, mailï¿½)

Through a one-way communication system: newsletters, web...

By means of a two-way communication systems: platform, user communities, social networks ..., but is manually done.

Through a collaborative platform across the entire workforce including knowledge management system

3. Infrastructure : 3.1. Digital Infrastructure Question 31 of 47

Does the training center have tools to facilitate remote work? is cloud software used?

This choice it is not feasible in the training center

Only in administrative positions are provided with cloud email

In the administrative and management departments they have erp or crm in the cloud or through vpn

In all the administrative processes and for the teaching staff are used the cloud systems

3. Infrastructure : 3.1. Digital Infrastructure Question 32 of 47

Do you collect data from the systems used by the student on the devices in real time? how does your organisation manage computer information? is it stored in any system?

Those data are not collected and not managed

The data colecttion is done manually via tags, qr codes

Machines (computers, devices...) are connected but not all data collected are saved

There are connected machines and their data are stored in real time

3. Infrastructure : 3.2.Security Question 33 of 47

Is your organisation labelled with or does it meet any safety standard? ex: iso 27001, iso 27032, iec 62443, iso 22301

Center does not have any certification

There is no certification but assets, risks, security plan are documented through a person/company responsible for tracking systems.

There is a certification and the center adheres to the recommendations.

There is a certification and the center is on alert and increasing with new cybersecurity measures

3. Infrastructure : 3.2.Security Question 34 of 47

What type of internet access is offered in the center? is it possible to get access from any computer in the office?

Unrestricted free access but is not possibe to get access from any computer in the office just to avoid trouble

Limited internet access to internal staff

Controlled internet access to internal staff and students

Internet access regulated, documented, and verified both internally and externally

3. Infrastructure : 3.2.Security Question 35 of 47

Does your organization have separate networks for office, educational spaces and visitors? do you have wifi?

Shared network in offices and classrooms and/or unique wifi for all is provided

Separate network and/or wifi for internal use of the center (office), classrooms and visits. are provided

Networks segmented by functions in office, in classrooms, for visits, are provided

Networks separated with dmz between them. presence of firewalls, proxies and encryption of communication between segments are provided

3. Infrastructure : 3.2.Security Question 36 of 47

What is the level of protection of your organisation's systems and jobs?

Protection by role-playing access to systems and folders. antivirus on computers. open usb ports

Individual accesses, folders and documents with passwords. secure password policy. secured cpd.

Encrypted systems for key documentation for both save and send. usb ports locked or controlled

Access through biometric systems. registration of access to systems, directories and documents locally and by network.

3. Infrastructure : 3.2.Security Question 37 of 47

What is the level of surveillance, monitoring, control of your information systems?

Antivirus warnings

Network traffic log. manual software update to security patches.

In real time monitored network. automatic software update to security patches. security audits

Monitored network in pursuit of excessive and unusual traffic, control of repeated connection attempts. ethical hacking.

3. Infrastructure : 3.2.Security Question 38 of 47

What is the backup system like?

Automatic networked system copies.

There's none. local manual copies

Only distributed copies. redundant and automatic systems.

Copies in the cloud. regular verification of recovery procedures

3. Infrastructure : 3.2.Security Question 39 of 47

What is the level of physical security implemented in the center for ict resources?

Against power outages, there are uninterruptible power supply systems (ups).

We define our own safety requirements using external frameworks for guidance.

Our safety requirements are bound by regulations.

A disaster ict resource recovery plan has been defined and documented, and the ict resource plan has been updated on an annual basis.

3. Infrastructure : 3.2.Security Question 40 of 47

How does your organisation control internal or outsourced staff's access on-site? access control in warehouse, office

By means of identification cards

Throug identification cards with access permission chip, passwords on the computersï¿½

By means of physical recognition system (iris, fingerprint...)

Through wearable devices (mobile, chip card, bracelet...)

4. Clientes and external agents Question 41 of 47

How does the training center communicate with their clients and with the students before, during and after the training? what tools does the training center in its interaction/communication?

Through standardized document models. by means of office tools (phone, mail, sms....), one-way web page

By means of office tools plus web applications (whatsapp) and social networks. two-way communication system.

Through two-way communication system (the above answer) adding a customer portal or custom extranet of restricted access where the client has shared information (e.g. forums, chats, historic data...)

By means of documents or reports customised to the customer's needs. through interconnected systems (omnicanal) the customer automatically accesses or receives the info

4. Clientes and external agents Question 42 of 47

What tools does your organisation use in its business relationship?

We do not do marketing campaigns, only through our website.

At the informational level: web page, mass mailing campaigns (one-way street), events.

Campaigns targeted in user communities, social networks (facebook, linkedin....) two-way street manually.

Big data, artificial intelligence, with personalized communication (marketing campaigns, other needs...), chatboot

4. Clientes and external agents Question 43 of 47

How are the actions of marketing 2.0 carried out within your organization?

At least one social network is actively used to promote the company and its image.

Through web positioning actions have been carried out in search engines (seo) and/or internet advertising campaigns (sem). continuous manual monitoring of the impact of the website and the visits it receives (google analytics, visitor log, etc.).

By means of social networks plan. the company's presence on the web and social networks has been planned and a plan has been defined with concrete actions to increase the company's impact on these channels.

Through a community manager service or by means of using comprehensive social media management applications (hootsuite, etc.)

4. Clientes and external agents Question 44 of 47

How are new training activities designed in your organisation according to possible customer needs?

It is very difficult to design new training actions because the training activities depends on certifications and approvals.

Through a request from a customer and adjusted to the assets available at the center

Through an open platform, custom projects (customization)

By means of a platform, with recommendations based on variables (oriented customization), market studies and applying technology.

4. Clientes and external agents Question 45 of 47

How do you associate to your partners, for example: commercial actions, purchase actions, process improvement actions?

We do not proper actions with partners, sometimes we exchange information through office tools or face-to-face tools

Sharing information through social networks, websites or workgroups

Collaborating through the interconnection of systems

By means of collaborative actions via orchestrating cloud services

4. Clientes and external agents Question 46 of 47

How is collaboration established for innovation with external actors or stakeholders?

There's no collaboration actions with external actors or stakeholders

Through participation in projects under requirements or specific circumstances

By means of participation with other organizations (other training centers, institutions or companies) in methodological innovation or innovation projects in teaching management.

Through a collaborative platform intercenter, companies, europe with artificial intelligence, big data to which we belong

4. Clientes and external agents Question 47 of 47

How do you manage your competitors' information?

It is done manually through excel sheets or office tools

By means of a specific software and technology surveillance

It is done manually through partners and competitors data integration

Through big data actions that supose a constant access to information from different sources

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